Fancy getting paid to shop? By becoming a mystery shopper you will directly contribute to the improvement of customer service as well as getting paid to do it.
When you conduct a mystery shopping assignment your role is to observe and to report. Mystery shopping is always done covertly in order that the staff you will encounter act completely naturally…as if they were dealing with a typical customer.
By taking on the role of a typical customer, you will need to be unbiased and objective, simply recording what you observe as you interact with any members of staff you meet. You may be making an enquiry or even making a purchase which you will be allowed to keep and for which you will be reimbursed.
Our mystery shoppers are very important as they help our clients to identify their weaknesses and plan their staff training. The reports they deliver can also lead to staff being rewarded for doing their job well. You will need to have a true sense of integrity, a good memory and be able to communicate in a clear and precise manner.
The key is never to criticise but simply to provide a factual report that will be of benefit to the business you are assessing. This will help them to understand how well their staff are serving their customers and how any improvements might be made.