Quality Shopper

Eight Keys to Creating a Customer Service Culture

1. Management must make the measurement of service quality and feedback from the customer a basic part of everyone’s work experience. This information must be available and understood by everyone, no matter what their level. The entire organization must become obsessed with what the customer wants. A printing firm has signs all over the shop […]

Published on 22 August 2011, under Customer Service

Searching for a mystery shopping company? Look for quality

Businesses that need the services of a mystery shopping company too often look at the quantity of reports that a company can provide when, really, it should be about quality. The primary purpose of a mystery shopping company such as Quality Shopper is to gather and provide data, but the business should certainly consider how […]

Published on , under Mystery Shopping