You have to measure
to manage it.

Quality Shopper

Client Services

Quality Shopper is an international research and consultancy company, providing mystery shopping and training services to a wide range of local and global clients.

Our clients are organisations who believe that consistent excellence in service quality is their point of difference.  We are here to help our clients empower their employees and increase customer loyalty, leading to higher revenues and greater profits.

Quality Shopper collects relevant data relating to customers’ experiences and opinions.  These are then collated to provide our clients with the answers to their specific questions relating to:

  • customer experience
  • customer satisfaction
  • staff interest and engagement
  • general perceptions

Mystery shopping allows our clients to obtain a ‘snapshot in time’ by trained researchers who know in advance what they are to evaluate.  It provides management with a method to quickly and efficiently evaluate their business practices, deliverables, and employees from the perspective of a non-biased consumer.

The key to great service is enthusiastic, committed and well-trained people.  Those businesses who deliver great service have ‘happy’ customers who spend more, stay with them, and recommend them to others.

But how can you ensure your people are always delivering great customer service and doing it genuinely?  At Quality Shopper, we have integrated staff attitudes into our mystery shopping programmes, so you can tell if your staff are genuinely passionate and committed about what they do.

Since our inception in 2005, Quality Shopper has grown from being solely a mystery shopping service provider, to a leading Customer Experience Management (CEM) consulting company offering a variety of client solutions.

This evolution has been driven by our clients asking us one question – “how do we do better.”

In response, at Quality Shopper we have developed a range of research tools including:

  • in-store shops
  • telephone shops
  • website shops
  • employee feedback surveys
  • training workshops

When coupled with our continual investment in the latest internet and communication technologies, you can rest assured that working with Quality Shopper is a satisfying and rewarding experience.

Mystery shopping is a powerful tool to help you understand what it is like to interact with your company from the customers’ perspective.

Business owners and managers use Quality Shopper to help inspect their daily store interactions with customers, and to reward, motivate and train their employees more effectively.

At Quality Shopper, it’s our goal to create a culture of excellence in your organisation.

To find out more about how Quality Shopper could help to improve your business and customer experiences please contact us today