Monitoring the behaviours that are key drivers to improving your service delivery performance.

Quality Shopper

Reporting System

At Quality Shopper, we recognise the vast amount of information that our clients are confronted with everyday. Our goal is to help avoid information overload.

We enable you to concentrate on monitoring only those behaviours that are key drivers to improving your service delivery performance.

  • Results are available 24/7 online with password protection access
  • Reporting includes individual visit reports for front-line staff, as well as summary reports for owners/management focusing on areas of strength and weakness and comparative reports.
  • Quality Shoppers data management software allows for easy and efficient access to live results, so most requests can be handled quickly and without incurring additional costs.

Quality Shopper uses only the best data tracking system available. Our software is feature-rich and is constantly updated with new capabilities and enhancements.

Reporting Features:

  1. Statistical Reports – reports that summarise any set of data, totalling, counting and averaging.
  2. Graphing – clients can create graphs on-the-fly of any report data.  Graphs are printable and can be emailed in PDF, or imported into applications such as Excel, PowerPoint, Word etc.
  3. Real-time Data Views – clients can drill down from summary reports to the individual, underlying mystery shop visits, with just the click of  a mouse.
  4. Email Triggers – automatic emails can be sent to any relevant personnel.  Emails can include PDF’s, or web links to reports, and can be restricted to only authorised personnel.

Quality Shopper delivers your mystery shopping results through our web-based reporting system which is robust, flexible and easy to use.

We help you to properly design, implement and execute a customer feedback programme that delivers:

  • consistent, real-time monitoring of the customer experience
  • identification of operational deficiencies or successes
  • actionable results to improve front-line service delivery
  • motivation for employees