Physical Environment

The ambience of a store is another key factor contributing to a memorable shopping experience.

Have you ever visited a store, only to find light fittings not working, boxes of stock blocking the aisles, and rubbish littering the floor?

Successful businesses expend great effort to ensure that their customers are able to shop in comfort. Ensuring that housekeeping standards are adhered to becomes part of the daily routine of every staff member, not just the cleaner.