Observe how your staff handle the up-selling conversation.

Quality Shopper

Up-Selling

Don’t assume because you’ve told staff how to do something they will  be able to just go out and deliver it constantly.

Mystery Shopping allows you to observe how your staff handle the up-selling conversation and gives staff feedback after the event on what they did well, what they could do more of, and then the appropriate support and guidance can be given to areas where they need more help.